Last modified: 12/16/2019
User Information and how we collect it. We may collect two kinds of information from you- public information and private information. Public information is information that is publicly known, or information that cannot identify you as an individual person. Private information is information that identifies you as an individual, such as your name, mailing address, e-mail address, telephone number, and fax number, which you give us for limited purposes. We may collect private information from you in a variety of ways when you fill out an online form or survey, create an account, or when you conduct an online transaction with us. In general, you may visit our Site without telling us who you are or revealing any personal information about yourself except as set forth in the following sentence. Like many websites, our server logs capture information regarding your operating system, browser software, IP (Internet Protocol) address, and the full Uniform Resource Locator (URL) clickstream to, through, and from our website, including date and time. We may use this information to improve the performance of our servers and to administer our Site.
Google has signed up to the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US-Framework for the exceptional cases in which personal data is transferred to the USA. The legal basis for the use of Google Analytics is Art. 6(1)(1)(f) of the GDPR. For more information about how Google Analytics processes your data, click here: https://policies.google.com/privacy.
How we use public information. Because public information cannot identify you or be tied to you personally in any way, there are no restrictions on the ways that we can use or share such public information. We may remove your private identifiers (your name, e-mail address, address, etc.). In this case, you would no longer be identified as a single unique individual. Once we have de-identified information, it is no longer private information and we may treat it like other public information. If you wish to view our website, we will collect the following data that are technically necessary for us to display our website to you and to guarantee stability and security (legal basis is Art. 6(1)(1)(f) of the GDPR):
- IP address;
- Date and time of the request;
- Time zone;
- Content of the request (specific page);
- Access Status/HTTP Status Code
- The amount of data transferred in each case;
- Website from which the request comes;
- Operating system and its interface;
- Language and browser software version.
How we process and use private information. We may keep and use private information we collect from or about you to provide you with access to our products or services, to respond to your requests, to provide ongoing service and support, to contact you with information that might be of interest to you, to ask for your opinion about services or products, for record keeping and analytical purposes and to research, develop and improve programs, products, services and this website. Private information collected online may be combined with information you provide to us through other sources.
We may use personal information you give us to contact you periodically by e-mail, mail or telephone to provide technical or support information. In addition, some of the features on the website may allow you to communicate with us using an online form. If your communication requests a response from us, we may send you a response via e-mail.
VitalSkin is located in the United States. Any information provided through this website may be stored, transferred, and processed in the United States, and by providing any information through this website, all users, including without limitation users in the member states of the European Union, consent to such uses.
Finally, we may use your private information to protect our rights or property, or to protect someone’s health, safety or welfare, and to comply with a law or regulation, court order or other legal process.
We may be legally compelled to release your private information in response to a court order, subpoena, search warrant, law or regulation. We may cooperate with law enforcement authorities in investigating and prosecuting Solution visitors who violate our rules or engage in behavior which is harmful to other visitors (or illegal). We also may disclose your private information to third parties if we feel that the disclosure is necessary to protect our rights or property, protect someone’s health, safety or welfare, or to comply with a law or regulation, court order or other legal process.
How private information is secured. This Site is not designed to store sensitive personal information such as financial, or educational records and you should not use our Site for that purpose. We believe the Site uses measures that are commercially reasonable to secure your personal information, but we cannot and do not assure that these measures will be sufficient to protect against all efforts to gain unauthorized access to the information. Only authorized personnel and third-party vendors will have access to your private information, and these employees and vendors are required to treat this information as confidential. Despite these precautions, we cannot guarantee that unauthorized persons will not obtain access to your private information.
How we protect children’s privacy rights. We will not intentionally collect any private information (such as a child’s name or email address) from children under the age of 18. If you think that we have collected private information from a child under the age of 18, please contact us.
Third party services. We may use third party vendors to perform certain services on behalf of the Site, such as hosting our website, designing and/or operating our website’s features, analyzing users’ interactions with our website, enabling us to send you e-mail, or performing other administrative services. We may provide these vendors with access to user information, including Personal Information, to carry out the services they are performing.