The Impact of Medicare Telehealth Returning to “Normal”

Back in March, the Centers for Medicare and Medicaid (CMS) expanded telehealth for Medicare beneficiaries, as COVID-19 was drastically increasing the need for virtual appointments. This included expanding Medicare telehealth so all beneficiaries could receive telehealth in any location, including their homes. They also announced additional temporary rules and waivers to expand Medicare telehealth services,…

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2021 E&M Revisions: The Why Behind the Changes

(Scroll down for webinar) As you may have heard, revisions to office and outpatient evaluation and management (E&M) will take effect January 1, 2021. The 2021 E&M revisions guidelines were created by a workgroup put together by the American Medical Association (AMA). The group also represents the AMA’s Current Procedural Terminology (CPT) Editorial Panel and…

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Your Front Desk Staff is the Start of the Patient Experience

Patient health is your team’s top priority, but your level of customer service is also an important part of the patient experience. Today’s patients expect quality service alongside quality care and when they don’t receive it, they have a plethora of review sites and resources to share their negative experiences. And with plenty of other…

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The Difficult Patient Dilemma

For many dermatologists and other doctors, the most rewarding part of practicing is working with and helping patients. And while most patients are pleasant and grateful, you will still come across a difficult patient now and then. Perhaps they’re frustrated with their medical issue or have other issues going on in their life or at…

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